Forward Thinking IT Support
we keep you one step ahead
Technical support services
a menu of services to suit your needs
We offer a broad range of IT support services, ranging from hardware and software support, to complete Managed Service contracts. You can be sure that whatever the level of support you need, we possess the skill set and knowledge to provide you with the most professional service possible.
Looking Beyond Support
Our belief is that IT support should always be a proactive service, where issues are anticipated to ensure minimum disruption to pupil's learning. We go beyond IT support and think to the future. We work with every customer to develop their own sustainable 3, 4 or 5 year IT development strategy.
Would you like us to work with you to develop a financially sustainable and innovative IT strategy?
Our Technical Support Services
the full menu
The following services can be combined to create the perfect technical support or managed service solution for your school.
IT Health Checks
Complete health check of your existing IT and identification of short, medium and long-term requirements.
Hardware and Software Support
Remote and on-site support for your IT platforms, including Windows, Apple and Google.
Forward Thinking Strategies
We work with you to devise your perfect 3, 4 or 5
Helpdesk - Email, Phone and Remote Support
24/7 support and ticketing available via our online helpdesk. Ticket Trend reports are also provided to identify recurring issues.
24/7 Server and Network Monitoring
We will know as soon as an issue arises involving your network or server, minimising downtime.
Asset Management and Tracking
Complete management of your IT assets including tagging and tracking.
Installation and Deployment
Seamless installation and deployment of servers, Wi-Fi, networks, laptops, desktops, iPad, Mac and Chome devices.
In and out of warranty repair on your hardware.
The Best Technical Engineers
We employ the best technical engineers around, all qualified to the highest standards in key IT platforms.
Wi-Fi and Networking
We install, manage and maintain Wi-Fi and networks.
Broadband and Web Filtering
We offer ADSL, FTTC and leased line options alongside fully customisable web filtering for education.
We provide complete backup and recovery services for your data and email, onsite and cloud backup options.
We can audit your existing AV and implement innovative and cost-effective solutions.
Consistent Evaluation and Reporting
We consistently evaluate your IT and our own support practices to ensure we are always striving for excellence.
We utilise advanced pro-active 24/7 Remote Management & Monitoring (RMM) services, which we can use to easily and effectively monitor and manage the health of your servers. This system allows us to maximise your server's uptime while being able to anticipate problems before they become issues to users, which can then create downtime.
Don't just take our word for it
what do our customers say?
Barnton Primary School
Whole School technical support
Barnton Primary school is a large primary school based in Cheshire and we have provided them with a whole school support solution since 2015.
Barnton's support service includes:
24/7 365 Server and Network Monitoring
Ongoing proactive remote server and network monitoring tools.
PCs, Laptops, iPads, Network, Servers and Wi-Fi all supported.
We provide a technical engineer on site for one day every week.
24/7 Email and telephone support.
“If you are looking for a company that is not only solution focussed, but also has an eye for the future, then look no further! Our IT provision, here at Barnton, has been enhanced with the purchase of new technology… quotes were received promptly and equipment with us almost instantly.
The bespoke IT support package has been fantastic, and we are now at a point where JTRS are advising us to develop further the use of IT in school, providing guidance and support and cutting-edge thinking to make our IT second to none!”
- Annette Williams
Get In Touch
WE WOULD LOVE TO HEAR FROM YOU
Call us on 0330 223 0500 or complete the form below and one of our team will be in touch.